Refunds & Returns
If you are not completely satisfied with any item, you may return it within 30 days unused from the date you receive it for exchange or refund. It is your sole responsibility as the customer to confirm the accuracy of all data and content contained in your order prior to approving and submitting your order. Your order will be fulfilled exactly as the information was entered and approved by you.
If you make a mistake with your order, please contact us as soon as possible. We will try to help you in any way that we can.
Returns are not allowed on custom made items, but we will make every effort to correct any problems related to them. For items that are damaged upon receipt of delivery, please contact us to exchange or return items.
If Hop Topic bears no responsibility for return or exchange, We reserve the right to charge standard shipping rates to reship merchandise on any items returned.
Please return the merchandise along with a note indicating the reason for return and what adjustments are desired. If convenient, include a copy of your packing slip. Otherwise, include contact information along with order number, order date, customer number, for known items shipped and delivered.
LOST OR UNDELIVERED
Please remember that if your package is lost or undelivered, UPS, USPS, FedEx, or DHL lost the package, not Hop Topic. We desire all packages to arrive timely and in good condition to our customers. Once we hand it off to the Parcel Service, we have no control over the package and no control over their services.
STEPS TO TAKE
CHECK YOUR SHIPPING ADDRESS
On your account and invoice.
Check outside each door of your home. The carrier may have left it at a place other than the front door.
Check around the outside of the house.
Check inside your house mailbox if you have one.
CHECK WITH OTHERS
Check with others living in the home with you. They may have received the package and put it in a safe place.
Check with your neighbors. The Parcel Service may have delivered it to a neighbor in error.
CHECK WITH THE POST OFFICE
Check with your postal carrier as soon as possible. They may remember your package.
Check with your local post office. It may be there for a good reason. (Too big to fit in the mailbox, signature required if you requested it, etc.).
START AN INVESTIGATION
USPS Track and Confirm Customer Service Number: 1-800-222-1811. If five (5) or more postal business days have passed since the date of mailing and the item has not arrived, you may call 1-800-ASK-USPS (1-800-275-8777) to request documentation of your issue.
More information on USPS Customer Service: https://www.usps.com/customer-service/customer-service.htm
What we will do:
We will start an investigation on our end. Process another order for your items immediately.
*If found items were in fact delivered we ask you ship back replacement (at a cost to the customer) or item(s) will be charged to your account or credit card on file within 30 days.
Send all returns to:
Hop Topic World
P.O. BOX 722158
HOUSTON, TX 77072